Orders – Shipping

Place an Order or Obtain Quotation
Call our toll-free phone number
877-859-1119 or regular phone at 407-859-1119

Fax your order, quote request or completed CAD Drawings to 407-859-1123 Fax

Fill out our Contact Form completely (please include your name, e-mail and phone)

E-Mail us at [email protected] (forms – drawings – attachments okay)

Our Regular Business Hours are Monday – Friday from 7am to 5pm (U.S. Eastern Time Zone)

Payment Options
Rutland accepts checks and all major credit cards credit cards accepted
Custom orders are final and require pre-payment before production.

Shipping and Handling
Rutland will ship anywhere in the world. Shipping charges will be applied to all products. We will need your address, state, zip code and exact product(s) to calculate and quote shipping. Rutland normally uses UPS ground shipping with express shipping also available at extra cost. Extra large or very heavy items may need to be shipped via freight company, FOB Orlando, Florida. Applicable shipping weight includes packaging and crating if required. Orders may also be picked up at our warehouse in Orlando.

Claims or Damages
Please inspect all delivered merchandise immediately upon delivery. All claims for damaged products delivered by ground shipping carriers such as UPS and FedEx must be filed within 24 hours. The customer must call us during our normal business hours at 407-859-1119 to report any damage. Any shipping damage may be readily apparent on the outside packaging or sometimes possible damage is concealed inside the packaging, so it is very important customers open their package and inspect the product’s condition. Larger items delivered by freight must be inspected immediately upon unloading from the truck. Any damage must be brought to the driver’s attention and noted by the driver. Do not sign off on the delivery unless damages are properly noted. Also report any freight damage to us.
All packaging material and damaged merchandise must be saved by customer for inspection and claims.

Return Policy
All returns on stocked items need to be made within 10 days of receiving product. A re-stocking charge of 25% will apply to all returned stocked merchandise. All merchandise must be returned unused, in original new condition and with the original packaging. All returns must be authorized. Unauthorized returns may be refused and returned to customer freight collect. Shipping charges are non-refundable. When an order is placed Rutland will begin processing and production of the product to fulfill the order. After production of an order has started it may not be possible to make any changes or cancel the order. All custom orders, including custom paint jobs, pre-patinated copper, custom materials and products with custom dimensions are final and may not be returned. Some Rutland custom product categories include leader heads, cupolas, finials, chimney caps, dormer vents, roof vents, roof domes, rain spouts, downspout adaptors and diverters, goosenecks, awnings, fireplace hoods, kitchen hoods and sinks.

Building Codes
Conformance to all local building codes and regulations is the sole responsibility of the customer.